P.O. Box 12302
Lexington, KY 40582
We'd love to hear from you
We take great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given. Please note that given the use of natural ingredients in our hand-crafting process, the color of your product may differ between orders. However, the quality and effectiveness will not be altered.
We will always endeavor to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will send the available products out first and will follow with the outstanding items once they are available again, typically 2-3 weeks. If you choose to decline this offer, and the original product is temporarily unavailable, we will reimburse the price of the unavailable product.
Your order will be delivered to the address you indicated when your order was placed in 3-5 business days. This does not include weekends or major holidays. The products bought on the Christopher-Marie site will be delivered to one address in the USA. We do not deliver to countries outside of the USA. PO Box addresses must be validated. If the PO Box address is unable to be validated, we will contact you for an alternate delivery address. Local Delivery in Lexington, KY will be delivered in 24-48 hours. A confirmation e-mail of delivery date, time and location will be sent.
We do everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of Nature. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place. We will maintain contact with you throughout this period.
Returns & Refunds
If you are not complete satisfied with your purchase, please contact us and we will work to remedy the situation.
Matters of safety are of the upmost importance to us. Therefore, we do not accept any returned products. We will gladly offer you a new product or replacement. If you do not wish to receive a new or replacement product we will issue a 50% refund for the unwanted item (including shipping costs) via the same payment method.
Should you receive an item that has been damaged, please contact us at as soon as possible.